Buying

Please note if you are purchasing from outside the U.K. your shopping basket will automatically default to the Exc VAT price at the checkout. The purchase price shown does not include any import duty or local taxes that may be applied in your region. Payment of additional taxes are the responsibility of the purchaser which will be handled by our chosen courier prior to delivery.

If you’ve been through our website then you’ll know we like to do things differently, we’ve spent 1000’s of hours designing our watches (quite literally) so it’s important to us that your customer experience with Zero West reflects the quality of our timepieces.
 
Our approach has always been to create beautiful engineered watches with a clear ordering process and great communication. As a result, the word has spread with many of our customers owning more than one of our rare creations.

From receipt of your order, we will personally contact you with an estimated date for delivery. (UK around 3 weeks – rest of the world around 4 weeks) All our watches are built to order with accompanying high end FKM fluoroelastomer rubber strap, additional leather straps are made to order. We will contact you close to delivery to check a convenient day for delivery. On occasions (logistics permitting) some clients prefer to pick up their watches from our studio where we can catch up over a coffee and personally hand over your new watch.

 
Of course, we know that watches are a personal thing and there may be an instance when the purchase is not for you (you have 30 days from date of delivery) just let us know through time@zerowest.co.uk. Following an inspection at the studio, we will then issue a refund which usually takes a few days, minus a very small restocking fee. (This does not affect your consumer rights) for our full terms and conditions please see the T&C’s in the extra info tab in the base bar navigation.
*UK ONLY

We know how important it is to receive your goods when you expect to, so we only use tracked and insured couriers to handle your delivery. All tracking numbers will be forwarded to customers after dispatch so you can track your parcel. A signature will be required on receipt of the parcel so we can be assured your new Zero West watch reaches you safe and sound.