Buying

Please note if you are purchasing from outside the U.K. your shopping basket will automatically default to the Exc VAT price at the checkout. The purchase price shown does not include any import duty or local taxes that may be applied in your region. Payment of additional taxes are the responsibility of the purchaser which will be handled by our chosen courier prior to delivery.

If you’ve been through our website then you’ll know we like to do things differently, we’ve spent 1000’s of hours designing our watches (quite literally) so it’s important to us that your customer experience with Zero West reflects the quality of our timepieces.

Our approach has always been to create beautiful engineered watches with a clear ordering process and great communication. As a result, the word has spread with many of our customers owning more than one of our rare creations.

LS1- Landspeed bullhead watch from Zero West on leather motorcycle seat

Person hold watch under lights with second watch on a stand in the background

From receipt of your order, we will personally contact you with an estimated date for delivery. (UK around 3 weeks – rest of the world around 4 weeks) All our watches are built to order with accompanying high end FKM fluoroelastomer rubber strap, additional leather straps are made to order. We will contact you close to delivery to check a convenient day for delivery. On occasions (logistics permitting) some clients prefer to pick up their watches from our studio where we can catch up over a coffee and personally hand over your new watch.

Of course, we know that watches are a personal thing and there may be an instance when the purchase is not for you (you have 30 days from date of delivery) just let us know through time@zerowest.co.uk. Following an inspection at the studio, we will then issue a refund which usually takes a few days, minus a very small restocking fee. (This does not affect your consumer rights) for our full terms and conditions please see the T&C’s in the extra info tab in the base bar navigation.

*UK ONLY

We know how important it is to receive your goods when you expect to, so we only use tracked and insured couriers to handle your delivery. All tracking numbers will be forwarded to customers after dispatch so you can track your parcel. A signature will be required on receipt of the parcel so we can be assured your new Zero West watch reaches you safe and sound.

Our watches are sold with a 24 month warranty covering movement and component failure. This warranty does not cover wear and tear, misuse or tampering and it should be noted that to keep your mechanical watch in good working order, it is important to have it regularly serviced.

Leather straps are guaranteed against failure for 12 months. Leather is an organic material and should not be immersed in water for any length of time.

In the unlikely event that you think that your watch has suffered a mechanical failure, please contact our service department through time@zerowest.co.uk where we will instruct you about making a warranty return.

If a watch is returned under warranty, we will assess it to establish whether any movement parts need repair or replacement and act accordingly.

Your Zero West watch is a precision device and will need a regular service every 3 years.

To book a service please contact us at time@zerowest.co.uk with your model and serial number. We will reply promptly with details of timings/costs, as well as the next steps of how you can safely send your watch back to us.

If your watch has been in an accident or is faulty – our skilled workshop can also help, please email with an outline of the issue and we will soon have your timepiece back up and running.

Workshop desk with H2 watch being examined

If you are dissatisfied with your purchase, we offer a 30 day, full money back returns policy.
The following terms and conditions apply:

The 30 day return period starts from the date of delivery.
Returned items are eligible for refund only and not exchange. If an exchange is required, another purchase must be made.
Any returned item must be in the condition in which it was dispatched ie new, unmarked, unworn and with all supplied paperwork and packaging. All items will be inspected to ascertain their condition prior to issuing a refund.
Reasonable costs will be deducted from the refund if the returned item is damaged, in need of repair or if the leather strap has been marked by wearing.
If we, the company, deem the returned item has been used, we reserve the right to refuse a refund.
Before returning a watch you should contact time@zerowest.co.uk for us to arrange its collection free of charge (UK Only) Costs for returns outside of the UK must be met by the customer unless the watch is faulty.
Returned items from outside of the UK must be insured for the full retail value by the returning customer and any costs incurred due to loss or damage in transit will be met by the customer.
Returned items should be sent to: Returns, Zero West Ltd, 41 Bridgefoot Path, Emsworth, PO10 7EB, United Kingdom
A validated return will be refunded within 14 days of us receiving the goods.