Extra Info

Each Zero West timepiece is designed and engineered to the highest standards. Unlike most other mechanical objects, a watch can operate non-stop, so in order to ensure optimal performance and longevity, please review these simple guidelines for care and precautions of your watch.

Keep your watch clean with a soft cloth and fresh water only. After any saltwater use, your timepiece should be rinsed clean and dried with a soft cloth including the strap. Do not scrub the surface of the strap with anything abrasive as this will damage it.

We advise having your timepiece serviced every 36 months to ensure longevity and trouble-free operation.

All Zero West watches are designed with a maximum water resistance rating of 10ATM (330ft/100m). The water resistance of the watch protects the movement from dust, moisture, and risk of damage should it be immersed in water.

Before contact with water ensure the crown is completely locked in its correct position. Failure to do so may cause a leak and damage the timepiece. For timepieces with chronograph functions, do not engage the chronograph under water as this may also cause damage.

It is important to avoid the following conditions: extreme heat or cold, as well as prolonged periods of exposure to direct sunlight.

Please remember your watch is a finely tuned time machine and a drop from any height could cause damage.

Leather strap being attached to L1 watch

CHANGING STRAPS SHOULD BE DONE VERY CAREFULLY.

Use only the right tool like a Swiss Bergeon high quality springbar tool which is excellent, and never a knife!

If you must perform this surgery, consider practicing on a lesser quality watch first. Always work from the back side, so any slips and scratches will be less noticeable. If you’re uncertain whether you might slip, consider placing masking tape first on your watch lugs. Click here for a good instructional video from Worn & Wound

For press enquiries or to request images, please email: press@zerowest.co.uk

RETURNS

If you are dissatisfied with your purchase, we offer a 30 day, full money back returns policy.
The following terms and conditions apply:

The 30 day return period starts from the date of delivery.
Returned items are eligible for refund only and not exchange. If an exchange is required, another purchase must be made.
Any returned item must be in the condition in which it was dispatched ie new, unmarked, unworn and with all supplied paperwork and packaging. All items will be inspected to ascertain their condition prior to issuing a refund.
Reasonable costs will be deducted from the refund if the returned item is damaged, in need of repair or if the leather strap has been marked by wearing.
If we, the company, deem the returned item has been used, we reserve the right to refuse a refund.
Before returning a watch you should contact time@zerowest.co.uk for us to arrange its collection free of charge (UK Only) Costs for returns outside of the UK must be met by the customer unless the watch is faulty.
Returned items from outside of the UK must be insured for the full retail value by the returning customer and any costs incurred due to loss or damage in transit will be met by the customer.
Returned items should be sent to: Returns, Zero West Ltd, 41 Bridgefoot Path, Emsworth, PO10 7EB, United Kingdom
A validated return will be refunded within 14 days of us receiving the goods.

USE AND MAINTENANCE

Our watches are designed to work in most environments but the high precision Swiss movement at its heart, by its intricate nature, is not designed to withstand very hard impacts, so this should be avoided.

Your watch contains a number of static and dynamic seals to protect it against dust and moisture ingress. To ensure the seals remain in the best working order, we suggest you have your watch serviced every 2 years.

Although your watch is manufactured from corrosion resistant materials we advise that salt water and mud should be washed off after use with cold water and then dried off.

If you think your watch has developed a fault within its warranty period, contact us so that we can look it over. Please do not try to investigate it yourself and under no circumstances should you remove any screws or the case back from the assembly.

PRICE

Prices listed on the website are in British pounds sterling. Any purchases made from outside the UK will be at the full listed price. Overseas purchasers will be responsible for paying any duty, if applicable, in their own country on the full list purchase price.

ORDERS

Once you have added your purchase items to the basket you will be directed to proceed to checkout where you can complete your order. On completion of your order and payment is made, you will receive a confirmation email. We will then prepare your order for dispatch which will normally be within 3 weeks UK, 4 weeks overseas.

POSTAGE

We know how important it is to receive your goods when you expect to, so we only use tracked and insured couriers to handle your delivery. A signature will be required on receipt of the parcel so you can be assured of a secure delivery.

CLAIMS

Any claims arising from delay, damage or partial loss of the purchased goods in transit must be made in writing to the Company within seven days of receipt of delivery. The company will be afforded reasonable time to investigate the claim. In no circumstances shall the customer claim value exceeding the company invoice value.

WEBSITE USE AND DEFINITION

By using this website, which is owned and run by Zero West Watches Ltd, you agree to the terms and conditions set out below. They form the basis of the sale of goods “contract” between the “customer” (you) and the “company” (Zero West Watches Ltd). No goods will be supplied without payment in full. The Company reserves the right to alter these terms and conditions at any time and at that point, the terms and conditions stated on the website prevail for all Customers past and present.

This privacy policy sets out how Zero West Watches uses and protects any information that you give Zero West Watches when you use this website. Zero West Watches is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Zero West Watches may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:
• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the list of cookies we collect see the List of cookies we collect section.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes.

We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at time@zerowest.watch

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Zero West Watches Ltd, 41 Bridgefoot Path, Emsworth, Hampshire PO10 7EB.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

CART
The association with your shopping cart.

CATEGORY_INFO
Stores the category info on the page, that allows to display pages more quickly.

COMPARE
The items that you have in the Compare Products list.

CURRENCY
Your preferred currency

CUSTOMER
An encrypted version of your customer id with the store.

CUSTOMER_AUTH
An indicator if you are currently logged into the store.

CUSTOMER_INFO
An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS
Stores the Customer Segment ID

EXTERNAL_NO_CACHE
A flag, which indicates whether caching is disabled or not.

FRONTED
You session ID on the server.Google Analytics. We use this to understand how the website is being used in order to help improve the customers experience. All user data is anonymous. For more information and to find out how to reject or delete this cookie, please visit: http://www.google.com/intl/en/privacypolicy.html

GUEST-VIEW
Allows guests to edit their orders.

LAST_CATEGORY
The last category you visited.

LAST_PRODUCT
The most recent product you have viewed.

NEW MESSAGE
Indicates whether a new message has been received.

NO_CACHE
Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART
A link to information about your cart and viewing history if you have asked the site.

POLL
The ID of any polls you have recently voted in.

POLLN
Information on what polls you have voted on.

RECENTLY COMPARED
The items that you have recently compared.

STF
Information on products you have emailed to friends.

STORE
The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE
Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS
The products that you have recently viewed.

WISHLIST
An encrypted list of products added to your Wish-list.

WISHLIST_CNT
The number of items in your Wish-list.