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ZERO WEST WATCHES – TERMS AND CONDITIONS

COMPANY INFORMATION

Registered Company: Zero West Watches Ltd
Registered in: England & Wales
Registered Address: The Old Boathouse, 41 Bridgefoot Path, Emsworth, Hampshire PO10 7EB
Company Number: 11228760

WEBSITE USE AND DEFINITION

By using this website, which is owned and run by Zero West Watches Ltd, you agree to the terms and conditions set out below. They form the basis of the sale of goods “contract” between the “customer” (you) and the “company” (Zero West Watches Ltd). No goods will be supplied without payment in full. The Company reserves the right to alter these terms and conditions at any time and at that point, the terms and conditions stated on the website prevail for all Customers past and present.

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RETURNS

If you are dissatisfied with your purchase, we offer a 30 day, full money back returns policy.
The following terms and conditions apply:

  1. The 30 day return period starts from the date of dispatch.
  2. Returned items are eligible for refund only and not exchange. If an exchange is required, another purchase must be made.
  3. Any returned item must be in the condition in which it was dispatched ie new, unmarked, unworn and with all supplied paperwork and packaging. All items will be inspected to ascertain their condition prior to issuing a refund.
  4. Reasonable costs will be deducted from the refund if the returned item is damaged, in need of repair or if the leather strap has been marked by wearing.
  5. If we, the company, deem the returned item has been used, we reserve the right to refuse a refund.
  6. Returns should be posted using a courier with secure tracking. The cost shall be prepaid by the returning customer.
  7. Returned items must be insured for the full retail value by the returning customer and any costs incurred due to loss or damage in transit will be met by the customer.
  8. To return an item, you must email time@zerowest.watch prior to posting. We will provide you a returns code which must be clearly displayed on the outside of the packaging. Failure to contact us and obtain a returns code will make the return void.
  9. Returned items should be sent to: Returns, Zero West Ltd, 41 Bridgefoot Path, Emsworth, PO10 7EB.
  10. A validated return will be refunded within 14 days of us receiving the goods.
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WARRANTY
Our watches are sold with a 24 month warranty covering movement and component failure. This warranty does not cover wear and tear, misuse or tampering and it should be noted that to keep your mechanical watch in good working order, it is important to have it regularly serviced.

Leather straps are guaranteed against failure for 12 months. Leather is an organic material and should not be immersed in water for any length of time.

In the unlikely event that you think that your watch has suffered a mechanical failure, please contact our service department at warranty@zerowest.watch where we will instruct you about making a warranty return.

If a watch is returned under warranty, we will assess it to establish whether any movement parts need repair or replacement and act accordingly

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USE AND MAINTENANCE
Our watches are designed to work in most environments but the high precision Swiss movement at its heart, by its intricate nature, is not designed to withstand very hard impacts, so this should be avoided.

Your watch contains a number of static and dynamic seals to protect it against dust and moisture ingress. To ensure the seals remain in the best working order, we suggest you have your watch serviced every 2 years.

Although your watch is manufactured from corrosion resistant materials we advise that salt water and mud should be washed off after use with cold water and then dried off.

If you think your watch has developed a fault within its warranty period, contact us so that we can look it over. Please do not try to investigate it yourself and under no circumstances should you remove any screws or the case back from the assembly.

PRICE
Prices listed on the website are in British pounds sterling and include UK VAT at the prevailing rate. Any purchases made from outside the UK will be at the full listed price. Overseas purchasers will be responsible for paying any duty, if applicable, in their own country on the full list purchase price.

ORDERS
Once you have added your purchase items to the basket you will be directed to proceed to checkout where you can complete your order. On completion of your order and payment is made, you will receive a confirmation email. We will then prepare your order for dispatch which will normally be within 2 working days.

POSTAGE
We know how important it is to receive your goods when you expect to, so we only use tracked and insured couriers or the Royal Mail to handle your delivery. A signature will be required on receipt of the parcel so you can be assured of a secure delivery.

Delivery costs will be calculated and added to your invoice at the website checkout.

CLAIMS
Any claims arising from delay, damage or partial loss of the purchased goods in transit must be made in writing to the Company within seven days of receipt of delivery. The company will be afforded reasonable time to investigate the claim. In no circumstances shall the customer claim value exceeding the company invoice value.