If you are dissatisfied with your purchase, we offer a 30 day, full money back returns policy.
The following terms and conditions apply:
- The 30 day return period starts from the date of dispatch.
- Returned items are eligible for refund only and not exchange. If an exchange is required, another purchase must be made.
- Any returned item must be in the condition in which it was dispatched i.e. new, unmarked, unworn and with all supplied paperwork and packaging. All items will be inspected to ascertain their condition prior to issuing a refund.
- Reasonable costs will be deducted from the refund if the returned item is damaged, in need of repair or if the leather strap has been marked by wearing.
- If we, the company, deem the returned item has been used, we reserve the right to refuse a refund.
- Returns should be posted using a courier with secure tracking. The cost shall be prepaid by the returning customer
- Returned items must be insured for the full retail value by the returning Customer and any costs incurred due to loss or damage in transit will be met by the Customer
- To return an item, you must email firstname.lastname@example.org prior to posting. We will provide you a returns code which must be clearly displayed on the outside of the packaging. Failure to contact us and obtain a returns code will make the return void.
- Returned items should be sent to: Returns, Zero West Ltd, 41 Bridgefoot Path, Emsworth, PO10 7EB.
- A validated return will be refunded within 14 days of us receiving the goods.